Post-set up Consulting Service.
Fraud Detection.
Creation of Functional Storage System.
Creation of Functional Procurement system.
Accounting.
Upgrade of key system to automated key system that shows records.
Operational Assessment.
Staff Recruitment: Picked best candidates from management to low staff roll after interviewing over 100 candidates.
Staff Retention: Staff retention for over 50 existing staff.
Employee Handbook.
Creation of Company Policy.
Creation of Fully Functional Organogram.
Creation of Full Job Descriptions for all Staff.
Creation of Fully Functional Hotel Standard Operational Procedures.
Created Customized front and back of house SOPs for all hotel departments (front office, food and beverage, housekeeping, spa, gym, pool, security, maintenance).
Set up of Fully Functional 60-seater family friendly buffet style restaurant which resulted in increased revenue and staff started earning service charge.
Creation of Revenue Generating Avenues Such As The Roof Top Bar Which Was a Bare Space That was converted to a Fully Functional Cocktail Bar.
Creation of Outdoor Gazebos at the Pool Side.
Creation of Top Class Hotel Reception and Lobby.
Creation of Fully Functional African and Continental Menu.
Creation of Fully Functional Cocktail and Wine Menu.
Design and Creation of Fully Functional Commercial Kitchen.
Menu Engineering.
Food and Drinks Cost Analysis.
Operational management: Our consultants took on the roles of General Manager, Operations Manager, Food and Beverage Manager for 3 months.
Project Management.
Upgrade of IT Systems.
Strategic Advisory.
Sales and Marketing Strategy